Account Deletion

Last updated: August 10, 2026. Changes: August 10, 2026, deletion now removes your support history as well, and every earlier copy of your data. We also removed the hidden marker that used to survive a deletion so a returning account could be recognized: nothing of that kind is kept any more. Added what we keep about our own staff opening an account, and why. What a staff member typed about you is now deleted with the rest.

You can delete your Buhata account and everything in it, from inside the app, without asking anyone.

How to delete your account

1. Open Buhata on any device where you are signed in.
2. Go to Settings, then your account.
3. Choose Delete account and confirm with the code emailed to you. A signed-in session alone cannot end an account; only the person holding the inbox can.

If you cannot reach the app, write to [email protected] from the address on the account and we will do it for you.

What happens then

Deletion is scheduled 30 days out rather than done that second, so that a mistake, or somebody else reaching your phone, is recoverable. During those 30 days you can sign in and cancel the deletion. After that the account and its contents are removed from our servers and cannot be restored by us or by you.

What is deleted

Your account, your email address and name, the synced copy of everything in your apps, every earlier copy we held of it, your devices and sessions, your household memberships and any household you alone own, and your notification registrations.

Your support history goes too. Anything you wrote to us through the help bubble, and any email you sent us from the address on the account, is deleted with everything else.

We keep nothing that would let us recognize you if you came back. There is no hidden marker, no scrambled version of your address, nothing held back to tell whether you were once a customer. If you sign up again later you arrive as a new person, because to us you are one.

What is not deleted, and why

If your account took part in the referral program, one small record survives: a one-way hash of your email address, the reference your card issuer gives us where there was one, the date, and a short reason. It exists so that deleting an account and opening a new one cannot be used to collect the same referral reward twice. It holds no name, no address and nothing you wrote, none of it can be turned back into your email or your card, and it is deleted automatically after two years. Its only effect is that a new account cannot earn or trigger a referral reward; you can still register, sign in, pay and use everything. If you think it should not apply to you, write to us and a person will look at it. Accounts that never touched the referral program leave nothing behind at all.

Records we are required to keep for accounting and tax, which means the fact and amount of a payment, without the contents of your account. Anything another member of a shared household created for themselves stays theirs. Data on your own devices is yours to remove by uninstalling the app; deleting the account removes the server copy, not the phone in your hand.

We also keep a record of what our own staff did. If somebody here opened your account, that entry stays: who they were, when, what they did, and the account identifier. What they typed alongside it is deleted with everything else, because a note written about you is still about you. The entry exists so there is proof of who looked at what, which protects you rather than us, and erasing it would delete the evidence that you were looked at.

Cancelling a plan is not the same thing

Cancelling stops the billing and keeps your data. Deleting removes the data. If you want both, cancel first, then delete: see Subscription and Cancellation.

Contact

Questions or requests: [email protected].

Buhata LLC, Pensacola, FL 32534, United States.