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Help Center

Written for the moment something is not working rather than for a brochure. Every article says what to press, in what order, and what you should see afterwards.

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The six things most people need in their first week.

Common questions

It is not syncing. What do I check first?

The dot at the bottom of the sidebar says what it is doing. If it reads synced with a time beside it, sync is not your problem. If it never leaves waiting, sign out and back in on the device that is behind: the account is the source of truth and the device takes its copy from there.

Voice heard the wrong thing. Where did it go?

Nowhere. Nothing is written until you confirm it. The confirm screen lists every action first, each line can be edited or dropped, and you can add a line it missed entirely.

Can my family see my Private Space?

No. Private is shared with nobody, including whoever administers the household. Sharing is decided per Space and you choose which.

I deleted something by accident.

Deleting a repeating entry asks which you meant: this one, this and future, or the whole series. For anything else, write to us within 30 days and we can usually bring it back from a backup.

How do I get a receipt?

Settings, then your plan. Every charge is listed with a receipt you can download.

Do you read what I write?

No. Your entries are yours. What leaves your device is what sync needs to carry, and the privacy page says exactly what that is.

Still stuck? Write to [email protected] and say what you pressed and what happened instead. That one sentence saves a day of back and forth.